Pay Electricity Bill Online | Department of Power Nagaland – DOPN

The Department of Power Nagaland (WSS) manages online electricity bill payments

Organization Department of Power Nagaland – DOPN WSS
FacilityView & Pay Your Bill
Applicable ForNagaland
Pay Here :

|| Pay Your ELECTRIC Bill Here Directly ||

|| View ELECTRIC Bill Here Directly ||

|| Calculate Your Monthly Usage ||

|| Know Your Consumer ID ||

Welcome to the Department of Power Nagaland Web Self Service (WSS) facility. It is a self-service solution, to manage your electricity bills online and other services which consumers can avail of through this website. Registered Consumers can view and pay bills, raise and track service requests.
Now empower yourself by simple registering as per the direction provided on the website and start availing the services provided by Department
of Power Nagaland.

Website Features:
Arrow Yellow Pay your energy bills
Arrow Yellow Know your Consumer ID
Arrow Yellow Check your last six months bills
Arrow Yellow Calculate your monthly usage
Arrow Yellow NEWS
Nagaland Dopn

|| Pay Your ELECTRIC Bill Here Directly ||
Enter Consumer ID Below

|| View ELECTRIC Bill Here Directly ||
Enter Consumer ID Below

|| Calculate Your Monthly Usage ||

|| Know Your Consumer ID ||
Enter Your Old Consumer Number Below

About DOPN

Department of Power, Nagaland (DOPN) is one of the leading names in the world of electricity providers in the country. With an extensive customer base, the DOPN across the nation, DOPN is known to provide you convenience when it comes to using and opting for this electricity service. Even when it comes to DOPN bill payment online, there are various online mediums to make the electricity online bill payment online.

In 1964, the government of Nagaland introduced DoPN as Electricity Department under PWD. By 1981, the responsibilities of the department increased and it was renamed as Power Department vide Govt. The primary role of the Department of Power, Nagaland is to generate, transmit and distribute electricity in the state of Nagaland along with resolving power-related problems of its consumers. The department has also come up with Deen Dayal Upadhyaya Gram Jyoti Yojana (DDUGJY) initiative in order to supply power in rural areas of Nagaland.

Nagaland was inaugurated as the 16th State of the Union of India on 1st December 1963 by the then President of India Dr. S. Radhakrishnan.
And within a period of eight months of attaining Statehood, the Government of Nagaland on 09th July 1964 created a full-fledged Electricity Department vide Govt. Notification No.GEN/EL/52/64 Dt. 9.7.64.
With this, the Electrical wing under PWD became a new Department – Electricity Department.
This initiative indeed is a clear indication of the Government’s commitment to move ahead for development while the nascent state was yet under a very trying political period.

The pioneers of electricity House – Kohimaf the department from day one had strived to deliver power to the people, initially through the Diesel Generating sets and later from the grid supply.
Along with power connectivity & availability, power security became an issue, and towards which the Department initiated the development of small hydro projects and commissioned its first 1.5MW Dzüza Hydro Electric Project on 28.03.1978.

The Department was re-named as Power Department vide Govt. Notification No.AR-4/5/76 dated 18/08/1981, enlarging the role and activities of the Department.

Today, the Peak Power Demand of the State is 115MW.
The activities of modest generation, O&M of extensive transmission and distribution network, strengthening & up-gradation works and consumer servicing to deliver available quality power is carried out by 14(Fourteen) Electrical Divisions and 3(Three) Civil Divisions with 2(Two) Superintending Engineer (Elect) Circles and 1(One) Superintending Engineer (Civil) Circle in the field. In the Directorate, the Chief Engineer (T&G) is assisted by 13(Thirteen) Engineers (SDO and above) and the Additional Chief Engineer (D&R) is assisted by 10(Ten) Engineers (SDO and above).

During 2013-14, the State consumed 597 million units with 92 MU coming from its own generation while 505 MU was imported.
With the expected increase in the demand and normative annual hike in the generation tariff, the amount required for power purchase will continue to increase.
Therefore, there is an urgent need to have State’s own generation plant-like Likimro HEP which can supplement the demand and reduce power purchase costs.

DOPN Online Bill Payment

There are several online and offline payment methods, such as:

  • Online payment using website portal and mobile app. 
  • Mobile wallet 
  • Offline cash counters at the company’s customer care centers. 
  • Using the e-Pradan system of government 
  • Payment at Kiosks centers online payment by third-party collection centers. 
  • NACH
  • EBPP

The company charges a different amount according to the user. There are residential and commercial charges.  However, the rates are calculated per unit charge, which varies by state according to the electricity board’s slab.

DOPN Online Bill Payment Procedure

The Department of Power Nagaland (WSS) manages online electricity bill payments

NAGALAND consumers can now make payment s using the web portal or mobile app anytime. Users can pay using the following modes: credit card/debit card, internet enable bank account, wallets, UPI BHIM, etc.

Department of Power Nagaland Electricity payment using a mobile wallet

There are different online mobile wallets such as Paytm, PhonePe, Airtel Money, and Vodafone M-Pesa.

Using the electronic bill presentment and payment

  • DOPN power consumers should visit the website and view their bill by providing their consumer id and installation number using the bank website page. 
  • Once you register, the billing details will appear at the bank’s portal to the consumer every time the bill is generated. 
  • The consumer can view all electric details and pay the bill using the bank portal or ATM. They can use the manual process or through standing instructions.  Consumers can set a limit for bill payment, which is automatically debited. The system will only debit the amount if it’s less or equal to the bill’s amount.  
  • However, the system is open for HDFC customers only while other banks are introducing the facility.

Service Charges

Net Banking : Rs 6 per transaction will be charged as a convenience fee to the customer.
Credit Card : 1.10% of Customer Payment Amount

Debit Card : 1.00% of Customer Payment Amount above Rs 2000, 0.75% of Customer Payment Amount upto Rs 2000
Mobile Wallet : Rs. 6 per transaction will be charged as a convenience fee to the customer.
* Service Tax and other tax / taxes if any applicable, will be charged in addition.


  • Rate – Rs./kwh
  • (a) 0 to 30 kwh 4.50
  • (b) 31 to 100 kwh 5.40
  • (c) 101 to 250 kwh 6.00
  • (d) > 250 kwh 7.00
  • (a) < 500 kwh 5.80 (b) 501 to 5000 kwh 6.45 (c) > 5000 kwh 7.20
  • CATEGORY ‘C’ BULK 6.30
  • (a) < 60 kwh 7.00 (b) 61 to 240 kwh 8.10 (c) > 240 kwh 9.15
  • CATEGORY ‘E’ P.W.W. 6.60
  • CATEGORY ‘F’ Public Light To be recovered from consumers *
  • Others Rs.14.00
  • Kutir Jyoti(point) Same as DLF
  • Charges for public lighting have to be recovered
    from the Consumes of Domestic, Commercial,
    Industrial and Bulk categories at the rates shown
    Domestic Rs. 10 per connection / month
    Commercial Rs. 15 per connection / month
    Industrial Rs. 20 per connection / month
    Bulk Supply Rs. 25 per connection / month
    (a) Disconnection Charges Rs.
    i. Single phase L.T. 150.00/connection
    ii. Three phase L.T. 250.00/ connection
    iii. H.T. consumers (11 KV above) 1500.00/ connection
    (b) Reconnection Charges
    i. Single phase L.T. 150.00/ connection
    ii. Three phase L.T. 250.00/ connection
    iii. H.T. consumers (11 KV above) 1500.00/ connection
  • METER RENT Rs. Per meter/month
    i. Single phase L.T. 20.00
    ii. Three phase L.T.(whole current) 50.00
    iii. Three phase L.T.(CT operated) 100.00
    iv. 11 kv H.T. 500.00
    v. 33 kv H.T. 750.00
    vi. 66 kv EHV 900.00
    vii. 132 kv EHV 1000.00
  • METER TESTING CHARGES Rs. Per meter per test
    i. Single phase L.T. 100.00
    ii. Three phase L.T. 300.00
    iii. H.T. consumers (11 KV above) 1000.00
  • SECURITY DEPOSIT Rs. Per connection
    i. Single phase L.T. 250.00
    ii. Three phase L.T. 750.00
    iii. H.T. consumers (11 KV above) 3000.00
  • SURCHARGES (DELAYED PAYMENT) Rs. 0.10/kwh pm or part thereof
    1 Charges for application and agreement forms 100.00
    2 Charges towards dismantling of 300.00
    3 hoardings/banners Rs./month
    a. Category I-Commercial area (Max size 3’X2’) 100.00
    b. Category II – Residential area (Max size 3’X2’) 60.00
    c. Category III-National Highway (Max size 3’X2’)
    (Outside the city/town limit)

Approved Prepaid Energy Charges FY 2019-20

Sl. No.Category of ConsumersApproved for the FY 19-20  
Rate Rs./kWh
1Category ‘A’ Domestic 
 All Units5.00
2Category ‘B’ Industrial 
 All Units5.80
3Category ‘C’ Bulk 
 All Units6.30
4Category ‘D’ Commercial 
 All Units7.40
5Category ‘H’ Agriculture 
 All Units3.10

What is an Energy Meter?

An electricity meter, electric meter, electrical meter, or energy meter is a device that measures the amount of electric energy consumed by a residence, a business, or an electrically powered device.

How to calculate the load to be applied for?

Connected load expressed in kW, means aggregate of the manufacturer’s rated capacity of all energy consuming devices or apparatus connected with the distribution licensee’s service line, on the consumer’s premises, which can be simultaneously used.

What is contract demand?

Contact demand expressed in kVA means the maximum demand contracted by the consumer in the agreement with the licensee and in absencae of such contract demand, the contract demand shall be determined in accordance with the relevant sections of tariff order approved by DoPN from time to time.

What is the Maximum Demand Indicator (MDI)? What is its significance for consumer?

Maximum Demand Indicator is an indication about the maximum demand used by the consumer for the duration of half-an-hour in the given period. This parameter is significant both for consumer and the service company to decide the sanctioned load and also to plan the network capacity.
Kindly note : Exceeding the sanctioned load/demand attracts the penalty

What is the meaning of down loading of parameter?

Various parameters measured and recorded by the instrument are finally downloaded for billing/ monitoring purpose. The downloading of parameter means transferring the parameters from meter to the records of DoPN. Downloading can be manual i.e . by reading the LCD display recording on a notebook or using some MRI (Meter Reading Instrument ) gadgets.

What is the meaning of MRI reading?

The gadget/equipment used for downloading data from meter is called Meter Reading Instrument (MRI). The biggest advantage of MRI reading is that it avoids human error in recording/ transfer of data.

What is AMR?

Downloading of the parameters using electronic gadgets/equipment which are attached to the meter without manual intervention is called Automatic Meter Reading (AMR) system. The gadget /equipment attached to the meter downloads the parameter and then automatically communicate to the Data Center of DoPN.

Where to apply for registration of new connection?

To register a new connection request, customers may use following options:
Visit to the Electrical Sub-Division to apply for new connection.
Online through Customer Services section (Service Requests) on our website This page allows customer to lodge request for services such as new connection, disconnection, load change, name change, category change, meter shifting etc.

Which category should a customer apply for?

As per Tariff Order approved by DoPN from time to time. Details of Categoryas per latest Tariff order is mentioned at

Where to get the new Electricity connection application form in Nagaland?

Why is it essential to verify Electricity dues for property before applying for new connection? How the same may be got checked from DoPN?

Electricity dues are attached to the premises and not to the person. The old dues may be in the name of some other person but it is the responsibility of the existing owner or the user of the premise to keep the premise clear of any electricity dues to be eligible to get the electricity connection. The existing user or applicant of the connection may either make the payment themselves or ask the former owner to clear the dues. It is therefore always advisable to ensure before purchasing or occupying the property that it is clear from any electricity dues and/or have a specific clause for ownership of electricity dues in the relevant document for transfer of ownership of property.

What are the possible reasons for my application to be rejected for the New Connection ?

An application for new connection may be rejected due to reasons including but not limited to following:
Documents not complete
Wrong / forged information regarding address, supply type etc.
Charges not paid.
Dues on premises not paid.
Wiring incomplete.
ELCB (Earth-leakage circuit breaker  ) not installed (in case of load more than 5 KW)
Separate dwelling unit not found (in case of separate connection for floor system)
Electrification pending due to non-payment from land owning agencies.

What is ELCB and what is its importance?

ELCB (Earth Leakage Circuit Breaker) is a protective device. This simple device detects even small “current to earth” (earth leakage) in one’s premises, automatically tripping and disconnecting the electricity supply to the premises/equipment, thus preventing serious mishaps/.threats. Another useful benefit of installing an ELCB is that it also detects faulty and intermixing of internal wiring.

What are the various reasons of meter change?

A Distribution Licensee can change the meter any time to ensure correct meter reading. Reasons of meter change may be any one of the following:
1. Meter is burnt
2. Meter is faulty
3. Meter is damaged
4. No display in the meter
5. Suspected to be tampered

Can the meter be replaced on customer’s request?

Meter can be replaced on customer’s request if the meter is burnt, damaged or consumer claims the meter to be faulty.

What are the documents required for Meter testing, Fast, slow, Burnt, Damaged, Stop, Faulty, Change of the location of meter in a premises?

1. Meter Stop, Meter Jump, Meter Burnt, Meter Slow, Meter Fast, Meter
2. Damage – No Documents required.
3. Meter Stolen – Application, Police FIR copy, ID proof.
4. Change of meter location within the premises – Application/Request Form, receipt of last paid bill, ID proof.

Can a customer get his own meter installed?

The customer, if so elects, obtain his own meter and/or metering equipment of the make(s) and specifications, as per the CEA (Installation and Operation of Meters) Regulations and the same , after getting tested and sealed at the licensee’s laboratory, be installed by the licensee. The consumer shall claim the meter purchased by them as their asset only after it is permanently removed from the system of DoPN.

What is ToD Metering?

1. Time of Day metering (TOD), also known as Time of Usage (TOU) or Seasonal Time of Day (SToD).
2. TOD metering involves dividing the day into different time slots ( As defined in Tariff regulations)
3. There are higher tariff-rates in a certain time slots (peak load period) and low tariff-rates in other time slots (off-peak load period).

What are the different avenues available for making payment?

Online on website or
Offline in Electrical Sub-Division.
Cash Counters at the sectional level.

How to make online payments for Bills?

Log on to or and follow the below process.
Click on “Pay your energy bills” under Home Page, For Quick Pay Enter Consumer No. and Enter the details, Select the Payment Mode, and pay.

What are the ransaction Fees for the bill payment through online?

Transaction Fees on
Transaction Processing Fee
Debit Card Gateway Facility Fee for transactions upto Rs. 2000/- (Visa, MasterCard)
0.75% of Customer Payment Amount
Debit Card Gateway Facility Fee for transactions above Rs. 2000/- (Visa, MasterCard)
1.00% of Customer Payment Amount
Credit Card Gateway Facility Fee(Visa, MasterCard)
1.10% of Customer Payment Amount
Net Banking Facility Fee
Rs.6/- of Customer Payment Amount
Mobile Wallet
Rs.6/- of Customer Payment Amount
All transaction and aggregation fees will be subject to a minimum of Rs. 5/- per Transaction.

Whom to approach (contact details) in case my registration for E Payment fails or if registered, there is some issue?

Consumer can contact Call Center Executive on No. 03862-237531

What if I have not paid my bill?

Disconnection Notice is served and on non-payment of dues , connection will be disconnected temporarily and where default in payment(s) is continued for a period of six months, from the date of the payment first became due, the supply may be disconnected permanently.

What is meant by “Misuse/Unauthorised use of electricity”?

If customer is using supply other than for which supply of electricity was authorized and /or un-authorised extension beyond permissible limit, it will be treated as misuse.

What is theft of Electricity?

Dishonestly tapping connection directly from licensee’s supply line, tempering meter, damaging or destroy electric meter, apparatus etc. constitute theft of electricity.

Where to complain against theft of electricity?

Call our Customer Care Executive at 03862-237531. Or Electrical Sub-Division.

How to apply for disconnection/ surrendering of connection in DOPN?

Visit your Electric Sub-Division and submit following documents of registered customer: ID proof, Last Paid Bill along with request form.

How to apply for reconnection after making the part payment of outstanding amount?

No Reconnection on part payment is allowed. In order to get a reconnection, customers are requested to clear 100% outstanding amount against their connection and then may approach the concerned Sub-Division for reconnection.

How to check last Bill Summary?

Simply click on “Check your last six month bills” On home page of and give your consumer account no. you can view up to last six months bills

For Quick Payment (Non Register User)

Visit fill the Consumer no. and Fill all the necessary details in Payment Detail and submit the request.Verify Payment Detail and process further and give your e mail id . Quick Online Pay screen will be redirected to Payment Gateway. After completion of payment, Payment Acknowledgement will be displayed. You may take a print-out of the payment acknowledgement by clicking on the Save & Print button.

What are the facilities for Register Users on ?

1. Make Single or Multiple Bill Payment Online
2. View Bill History / Download Duplicate Bill
3. View Payment History / Download Receipt
4. View Bill History / Download Duplicate Bill
5. Add Multiple Account with Single User ID
6. Receive e-Bill in Mail
7. Apply for New Connection
8. Apply for load Extension/Reduction
9. Apply for Name Transfer Application
10. Apply for Cancellation of Connection
11. Online Complain Registration